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Frequently Asked Questions

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Operating Instructions
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I’m seeing ▢ show up. How can the watch support other languages (Polish, Hebrew, Chinese, French, Spanish)?
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How do I get the latest update to a watch face?
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How do I change the watch face settings?
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What are all the complications & metrics offered on your watch faces?
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Why is the watch face taking a long time to install?
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How do I work with time zones?
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How do I set up and use on-device complications (ODC)?
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How do I download the apps I just purchased?
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Support & Feedback
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How can I leave a review / rate your watches?
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How can I submit product feedback or ideas?
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How can I get support for my purchase?
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How can I submit technical details to assist support?
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How can I report a translation issue?
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Units
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How do I switch from Fahrenheit to Celsius (or Celsius to Fahrenheit)?
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How do I switch to 24-hour mode vs. 12-hour mode?
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How can I switch from imperial to metric (or metric to imperial)?
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Billing
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Why didn’t my payment go through?
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Why do you offer subscription billing?
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Why do subscriptions bill quarterly but show monthly pricing?
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How do I activate my license?
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What is your refund policy?
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How do I transfer a license to a new watch?
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How do I manage my subscription?
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How can I find the email I used for my subscription?
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How can I cancel my subscription?
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How can I update my payment method / credit card on file?
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How can I update my account email address?
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Can I use the same bundle license key on different watch faces on the same device?
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My watch is stuck “Waiting for Garmin to validate.” What next?
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Oops? I used the wrong email when I checked out. How do I get the license key?
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I already paid & activated, but I keep getting expired messages. What’s wrong?
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Can I upgrade or convert my license to a different one?
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Do you support payment with PayPal?
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How do I purchase a license?
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License Keys
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How do I transfer a license to a new watch?
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Can I use the same bundle license key on different watch faces on the same device?
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How does key validation work?
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How can I find my license key? (I don’t have the original receipt email)
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How does an “Edition License” or “Collection License” work?
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Advanced Details
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What are the permissions for?
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What is the battery impact of this watch face?
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What are the meanings of the Stats / Data for geeks?
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Error Messages
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Why am I seeing “MET?”, “N/D”, “GPS?”, “S/H”, “A/D”, “N/S”, or “INV” for my metric?
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Why am I seeing “SLOT?” on one of my metrics?
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Why am I seeing “GONE!” on one of my metrics?
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Why am I seeing “TO?” on one of my metrics?
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Why am I seeing “Wthr?” on one of my metrics?
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Why do I see an IQ! symbol on the screen instead of my watch face?
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