Summary
Improve the system so paying customers don’t see validation issues when there are network problems.
What Happens
Paying customers are having issues randomly where the watch will say their trial expired.
Workaround
If you see this message, please ensure the watch is connected to your phone via bluetooth and that your phone is connected to the internet. Then relaunch the watch face and leave the watch face running for up to 5 minutes. If you switch the watch face while this check is happening, the check cannot run and you’ll continue seeing this message.
If that still doesn’t work, switch to another watch face and then back again to “restart” the watch program. That’ll launch a new check.
If that still causes problems, please contact us:
Explanation
After you first validate your license, LuxeLion’s licensing system currently checks the server periodically to confirm your license remains valid. This is important for subscriptions, which can expire. Even one-time licenses may become invalid if there are issues with payment after it initially succeeded.
The check runs approximately once every 24 hours in the background while the watch is running.
The check could not work for a number of reasons:
- Checks don’t run when the watch isn’t running
- Checks can’t run if your watch isn’t connected to your phone with an internet connection
- There could be periodic outages with the licensing server (rare)
Even if a check doesn’t work, the watch will remember your last successful validation for up to 7 days.
However, if the license check hasn’t been able to run successfully in 7 days, it’ll show you the error message above while it rechecks.
What We’re Doing
We’re planning to refine this system so that you’re less likely to see this error message.
Updates
- July 21, 2023: We’re aware of this issue and working on a fix. You can expect more updates within 2 weeks.
- July 30, 2023: We determined that the root cause of this is a known Garmin bug that causes the checking procedure to crash when your watch is not connected to your phone or the internet. Recent updates to Garmin software have resulted in this bug becoming more common. The resolution remains the same: if you have this issue, check the “Workaround” section above. We have updated our software to avoid the Garmin bug. This is in active testing now, and it is on schedule to be released within the next few days.
- August 2, 2023: We’re continuing testing to further improve the customer experience.
- August 8, 2023: The updates have been deployed to all of our watch faces except the , which requires further development to take advantage of this improved experience.LUXE Amiga Sea Pro (Secret Agent)