Summary
Improve the system so paying customers donât see validation issues when there are network problems.
What Happens
Paying customers are having issues randomly where the watch will say their trial expired.
Workaround
If you see this message, please ensure the watch is connected to your phone via bluetooth and that your phone is connected to the internet. Then relaunch the watch face and leave the watch face running for up to 5 minutes. If you switch the watch face while this check is happening, the check cannot run and youâll continue seeing this message.
If that still doesnât work, switch to another watch face and then back again to ârestartâ the watch program. Thatâll launch a new check.
If that still causes problems, please contact us:
Explanation
After you first validate your license, LuxeLionâs licensing system currently checks the server periodically to confirm your license remains valid. This is important for subscriptions, which can expire. Even one-time licenses may become invalid if there are issues with payment after it initially succeeded.
The check runs approximately once every 24 hours in the background while the watch is running.
The check could not work for a number of reasons:
- Checks donât run when the watch isnât running
- Checks canât run if your watch isnât connected to your phone with an internet connection
- There could be periodic outages with the licensing server (rare)
Even if a check doesnât work, the watch will remember your last successful validation for up to 7 days.
However, if the license check hasnât been able to run successfully in 7 days, itâll show you the error message above while it rechecks.
What Weâre Doing
Weâre planning to refine this system so that youâre less likely to see this error message.
Updates
- July 21, 2023: Weâre aware of this issue and working on a fix. You can expect more updates within 2 weeks.
- July 30, 2023: We determined that the root cause of this is a known Garmin bug that causes the checking procedure to crash when your watch is not connected to your phone or the internet. Recent updates to Garmin software have resulted in this bug becoming more common. The resolution remains the same: if you have this issue, check the âWorkaroundâ section above. We have updated our software to avoid the Garmin bug. This is in active testing now, and it is on schedule to be released within the next few days.
- August 2, 2023: Weâre continuing testing to further improve the customer experience.
- August 8, 2023: The updates have been deployed to all of our watch faces except the
Amiga Sea Pro, Secret Agent, which requires further development to take advantage of this improved experience.